Overview
At My FIFA Store, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, refunds, or exchanges may be accepted when you purchase products through our website.
My FIFA Store operates as an independent world soccer shop and may feature products sold through third-party retailers, affiliate partners, or independent suppliers. Refund and return eligibility may therefore vary depending on how the product was purchased.
Eligibility for Returns
You may be eligible for a return or refund if:
- The item is unused, unworn, and in its original condition
- The item is returned in its original packaging with all tags intact
- The return request is submitted within 14 days of delivery
Returns requested after this period may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale or clearance
- Personalized or customized jerseys (including name/number printing)
- Gift cards or digital products
- Items showing signs of wear, washing, or damage caused by misuse
Affiliate & Third-Party Purchases
Some products featured on My FIFA Store are sold via third-party retailers through affiliate links.
- Purchases made on third-party websites are subject to the return and refund policies of the respective seller
- My FIFA Store does not process refunds or returns for orders completed on external websites
We encourage customers to review the retailer’s return policy before completing a purchase.
Refund Process (Direct Purchases Only)
For eligible purchases made directly through My FIFA Store:
- Contact us within 14 days of receiving your order
- Provide your order number and reason for return
- Once approved, you will receive return instructions
- Returned items will be inspected upon receipt
Approved refunds will be issued to the original payment method within 7–10 business days, depending on your payment provider.
Exchanges
We currently do not offer direct exchanges. If you wish to change size or item, please request a return (if eligible) and place a new order.
Shipping Costs
- Original shipping costs are non-refundable
- Customers are responsible for return shipping fees unless the item is defective or incorrect
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will review the case and, where applicable, arrange a replacement or refund at no additional cost.
Refund Guarantee Disclaimer
Any refund guarantees promoted on My FIFA Store apply only to eligible direct purchases and do not override the policies of third-party retailers or suppliers.
Contact Us
For questions regarding refunds or returns, please contact us via our website contact form or support email.
Policy Updates
My FIFA Store reserves the right to update or modify this Refund & Returns Policy at any time. Changes will take effect immediately upon posting on this page.